One of Nigeria’s largest online malls, Konga.com, has unveiled an innovative payment solution, called KongaPay, that allows customers to perform one-click payments for their transactions, creating better shopping experience for them.
Mr. JR Kanu, Associate Director, Payment and Digital Goods at Konga.com, explained that the new payment system worked in tandem with Nigerian banks to give customers full control of their money while transacting online. Mr. Kanu, who led the team that launched KongaPay, further stated that KongaPay had an escrow system that holds money paid for an order until the transaction is completed to the satisfaction of the customer.
“Furthermore, he added, “one notable thing about KongaPay is its simplicity and seamless integration with Nigerian banks. Not only have we eliminated the inconvenience of constantly pulling out a debit card or bank token to complete a transaction, we’ve also integrated refunds at the click of a button while maintaining the highest security standards.”
Mr. Kanu explained that all KongaPay transactions require two keys for transaction verification. First is the 4-digit pin, a numeric password created at the point of registration. Like all passwords, this is private and should never be shared. Secondly, the bank sends a one-time-password (OTP) via SMS or email. This OTP is only sent to the customer’s registered mobile number, the mobile number used by the customer’s bank and the customers BVN. KongaPay allows anyone with a bank account and a registered mobile phone number to use the application without necessarily signing up for internet banking.
Vice President Marketing, Konga.com, Gabriel Gab-Umoden explained the significance of KongaPay to online shoppers. He stated, “KongaPay is set to be a game changer in terms of providing online shoppers a platform they can trust. This trust will be built on the guarantee of fast returns and refunds for orders paid for with KongaPay.”
Speaking on Konga’s general strategy for satisfying customers, Mr. Gab-Umoden said: “We have discovered that if your value proposition is right, people will use our platform. This drives our commitment to always have the right mix of products, at the right prices, with excellent support services to complement our digital capacity”. As an added benefit, Gab-Umoden revealed that all items on Konga.com receive a 5% discount if paid for with KongaPay. For now, this discount continues indefinitely.
KongaPay is the first non-banking platform in Nigeria to plug in to the Bank Verification Number (BVN). To register, please visit www.konga.com/kongapay/.
Konga.com is Nigeria’s largest online mall. The company launched in July 2012 with a mission, ‘To Become the Engine of Commerce and Trade in Africa’. The company has recorded very rapid growth and in just 3 years, konga.com has built an operation that leads the market in customer satisfaction, merchandise shipped and innovation.
Konga began operations as a first party retailer investing in inventory and infrastructure to support the birth of ecommerce in the region.
The company has now evolved to become Nigeria’s most vibrant online marketplace with close to 30,000 merchants registered and selling on the platform. With over 200,000 products listed on the site, spanning various categories including phones, computers, clothing, shoes, home appliances, books, healthcare, baby products, personal care and much more; konga is Nigeria’s largest online marketplace. It has offices in Lagos, hubs in South Africa and China; with warehouses and distribution centers all over Nigeria.
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Great company joshua
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